UK Part Time Customer Service Executive at Birchbox
London, GB
We are looking for a Part-Time Customer Service team member to work remotely between 10-25 hours a week to help our full-time team maintain our high standards for customer service. Our Customer Service team goal is to provide an amazing experience to each and every customer during all of their interactions with Birchbox. Customer Service team members are the heart of our business and have a major impact on our continued success.


Act as the voice of Birchbox, spending your days on the front lines servicing our customers, corresponding with customers via email
Troubleshoot and resolve customer issues with the utmost care and respect by listening to their problems and offering creative resolutions
Consistently deliver personalized service while meeting quality and productivity targets
Partner closely with our logistics team to ensure consistent and accurate delivery of boxes
Maintain accurate documentation of transactions and keeping our customer records up-to-date
Share customer feedback and information with other team members in order to continuously improve and evolve the customer experience
Contribute to a positive, energetic team culture

Experience working in a retail or customer service focused environment
Excellent writing and problem solving skills
Ability to work weekends
Enthusiasm for and knowledge of beauty
A happy, positive attitude that empowers you to assist our customers every day
Experience using ZenDesk and Magento a plus
Must be available for immediate start
Please Note:

This position will be on a contractor basis rather than employment basis.
Your schedule might change week to week depending on customer needs so the more flexibility you have, the better - and the role requires weekend shifts.
Though working remotely, you must be able to commute to our office (Regent Street, London) on a monthly basis.
Mandatory, paid training for 3-4 days will take place at our office.

… are kind, patient, positive, empathetic and adaptable to an ever-changing environment

…love the feeling of having a happy customer and are willing to go above and beyond to make that happen

…are a problem solver – you constantly have ideas for how to make a situation or service more efficient and successful

…are able to remain calm under pressure

…are self motivated and naturally organized

…are motivated by being part of a fast paced, start-up environment and love to have fun at work!