Presales Engineer at Freshworks
Chennai, IN
Overview:

As PreSales engineer at Freshdesk, you will assist the sales / business development team by problem-solving key technical issues for our customers. You will liaise with Product Management and Marketing to stay on top of industry trends and devise enhancements to Freshdesk Product Suites. Your job will involve you working closely with cross-functional teams of developers

and architects with a variety of both regional and international. The relationship you build with customers are crucial for the overall growth of Freshdesk.


We are looking for a PreSales Engineer with excellent technical, communication and organizational skills. Any previous experience with customer support, CRM, Mobile applications, ITSM/ITIL Methodologies and cloud based infrastructure will be preferred.

As a Freshdesk PreSales Engineer you will work hand in hand with the sales team to introduce Freshdesk’s product suite. You will help prospective customers and partners to understand “Why Freshdesk is important to their business”.


Responsibilities:

Work with Sales / Business development teams to identify and qualify business opportunities, identify key customer technical objections and convert prospects to customers.
Work closely with the product management team to demonstrate and prototype integrations within customer environment.
Prepare and deliver product messaging to highlight Freshdesk’s value proposition through whiteboard and slide presentations, product demonstration, proof of concept management and RFP response documents.
Work independently with prospects / customer’s technical teams on technical scoping. During the process of scoping, you may be involved in complex workflow analysis and in-depth examination of the interaction between Freshdesk and customer’s infrastructure.
Provide technical mentorship and training for new hires and peers.


Requirements:

Bachelors degree in Computer Science / Engineering or equivalent practical experience.
2+ years of experience as a technical sales engineer or equivalent experience in a customer facing role.