Part-time Member Relations Agent (FR/EN) at BlaBlaCar
Paris, FR
BlaBlaCar is the global leader in long-distance carpooling. We are an innovative and fast-growing company building a unique community of members to transform the way people travel!

One of BlaBlaCar’s key strategic goals is to foster a highly engaged community of users. The Member Relations Team at BlaBlaCar aims at providing assistance to this community, by listening to users, guiding them and satisfying them. This ensures our members an enriching and trustworthy experience. The Member Relations Team is answering questions and requests in 30 different languages, everyday and 7 days a week.

For more information about us, please visit www.blablacar.com/dreamjobs

Job Description
What you will directly contribute to

Moderating member profiles and their content (vehicle pictures, trips, etc.)
Answering to member messages in a timely manner
Providing users with guidance and support through various channels (tickets, chat & phone) at high quality level (we offer a 100% response service)
Overseeing the overall activity on our social media (Facebook, Twitter, etc.) and maintaining dynamics within the French community
Gathering members' feedback and communicating it to the Tech Team
Reporting into the Associate Manager
Improving the overall member experience
For this position, you will be working mostly in the office and some hours remotely from home.

Qualifications
What you will need to be successful

Excellent proficiency in written and spoken French and English
Experience in customer service of course a plus
Proven ability to prioritise busy workloads
Sincere willingness to fairly balance our business and members' needs
Strong ability to work on his own while being dynamic and hardworking
Strong knowledge of the internet ecosystem
A prior experience using the service as a driver and/or a passenger would be a plus
Be humble, structured, organised, motivated by innovation and a relentless doer
Enjoy working as a team-player and learning from others
Additional Information
A few practical details about the role

Start: As soon as you're ready!
Location: Paris office + homeworking
Contract: 6 month contract (CDD), renewable
Working hours: 25-30 hours per week, including some hours on evenings and weekends
Compensation: 11 € gross per hour
What we offer all of our employees

A start-up spirit that fosters agility, teamwork and impact
An inspiring working environment including state-of-the-art office spaces
Free carpooling to experience our value “Think it. Build it. Use it.”
Weekly BlaBlaTalks when we learn from each others
And many more to check out on BlaBlaCar.com/dreamjobs
What is next

If you are ready to join our exciting journey, please apply below: upload your resume in English (PDF format) and answer to our questions. You might have to answer a question in your mother tongue or in the language of the position you’re applying for. Please note that only complete applications will be reviewed by our hiring team and that all your information will be kept confidential.

You can expect us to review your application within the following 2 weeks. If your application and profile fit our requirements, we will send you a first video test. Then, we will invite you for various interviews with our Member Relations Team.