Senior Technical Support Engineer at Couchbase
Manchester, GB
We are looking for a Senior Technical Support Engineer to assist our rapidly growing customer base. As part of our customer support team you will be the primary point of contact for Couchbase customers for all technical issues. 
 
NoSQL databases are the answer to the demand for high speed, highly available, extremely dynamic data storage and Couchbase is at the forefront of this technology. Working in Couchbase Technical Support you’ll acquire highly coveted skills, essential to this technology, by navigating the world of NoSQL databases and the "big data" eco system. This includes learning about the principals and concepts of distributed systems, understanding what goes into good NoSQL database design, mobile data convergence, and becoming proficient in the best practices for building NoSQL-backed applications.
 
You’ll fit right in with us if you have a passion for unraveling complex issues and are comfortable working in a fast-paced environment. If you’re looking to work in an open, collaborative environment side-by-side with our development engineers to resolve customer issues and shape future product design, we can’t wait to hear from you! 
 

Responsibilities

    • Work with our customers during implementation and production of their Couchbase Server-based applications
    • Troubleshoot and research customer issues. These can range from development time SDK questions to performance tuning or failure analysis
    • Reproduce customer cases for detailed troubleshooting and analysis. This may include writing or modifying code or simulating node failure situations
    • Become a product expert for customers and stay up-to-date on new features in Couchbase
    • Identify and write internal and external technical articles or knowledge-base entries, like typical troubleshooting steps, workarounds or best practices

Preferred Qualifications

    • 5+ years of experience working with users/developers to troubleshoot and resolve issues for backend infrastructure applications (e.g. databases, application servers, Hypervisors, etc.)
    • 5+ years experience managing and troubleshooting Linux and Windows systems.
    • BS in Computer Science, Engineering or equivalent experience in software and/or a technologically relevant field
    • Strong Unix/Linux administration skills
    • Strong programming experience in one of the following languages: Java/C/Python
    • Familiarity with NoSQL databases
    • Experience in troubleshooting distributed high-performance systems
    • Excellent analytical skills, passion for pinning down technical issues, and solving problems
    • While not required, fluency in French and/or Hebrew would be incredible to have
    • Enjoy a fast-paced startup environment

Minimum Requirements

    • Educated to degree level in a mathematics or computer science based subject
About Couchbase
 
Couchbase’s mission is to be the data platform that revolutionizes digital innovation. To make this possible, Couchbase created the world’s first Engagement Database. Built on the most powerful NoSQL technology, the Couchbase Data Platform offering includes Couchbase Server and Couchbase Mobile and is Open Source. The platform provides unmatched agility and manageability – as well as unparalleled performance at any scale – to deliver ever-richer and ever more personalized customer experiences. The world's largest enterprises choose Couchbase for the most demanding web, mobile and IoT applications - companies like Amadeus, AT&T, Cisco, Comcast, Concur, Disney, Dixons Carphone, eBay, General Electric, LinkedIn, Marriott, PayPal, Ryanair, Viber, Tesco, United Airlines, Verizon, Wells Fargo, and hundreds of others around the world use Couchbase Data Platform for their interactive web, mobile, and IoT applications.
 
Couchbase has offices around the globe, and we’re committed to a work environment where you can be happy and thrive, in and out of the office... Especially in our Manchester office, which is based in the City Centre, in the vibrant Northern Quarter!
 
At Couchbase, you’ll get:
* A fantastic culture
* A focused, energetic team with aligned goals
* True collaboration with everyone playing their positions
* Great market opportunity and growth potential
* Time off when you need it.
* Regular team lunches and fully-stocked kitchens.
* Open, collaborative spaces.
* Competitive benefits
 
we are based in the City Centre, in the vibrant Norther Quarter
 
Whether you’re a new grad or a proven expert, you’ll have the opportunity to learn new skills, grow your career, and work with the smartest, most passionate people in the industry.
 
Revolutionizing an industry requires a top-notch team. Become a part of ours today. Bring your big ideas and we'll take on the next great challenge together.
 
Check out some recent industry recognition:
Want to learn more? Check out our blog: https://blog.couchbase.com/
 
Equal Opportunity Statement:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability.